Refund policy
Refund, Exchange & Return Policy
30-Day Money Back Guarantee
Your satisfaction is our top priority. If you're not completely happy with your purchase, we've got you covered with our 30-Day Money Back Guarantee.
How It Works
If you're unsatisfied with your order for any reason, simply contact us within 30 days of delivery and we'll make it right — We do not take physical returns to keep things quick and easy, customer gets to keep the product.
You keep the product. We'll refund you. It's that simple.
Eligibility
To be eligible for a refund, you must:
- Contact us within 30 days of receiving your order
- Provide your order number
- briefly describe the issue, we need a photo or a video for evidence!
Refund Amount
Depending on the situation, we offer:
- Full refund — if the product is defective, damaged, or not as described
- Partial refund — if the product was used but you're unsatisfied with the results
All Refunds are issued to your original payment method within 5-7 business days of approval.
What We Don't Cover
- Refund requests made after 30 days of delivery
- Issues caused by misuse or improper care of the product
Wrong Size? We'll Make It Right.
Ordered the wrong size? No worries.
Contact us within 30 days of delivery and we will offer you a partial refund, which you can for example use to buy a new product — no need to return the original product.
How to Contact Us
Email us at info.aurevastore26@gmail.com with:
- Your order number
- A brief description of the issue and media evidence.
We typically respond within 1-3 business days.
We stand behind every product we sell. If theres an issue, we put our customers satisfaction first!